Check the FAQ below — it covers the most common questions we hear.
USPS and UPS. We compare live rates across both so you can pick the best price or delivery speed for each shipment.
Refunds are available within 30 days of purchasing a label, as long as the label hasn't been scanned by the carrier yet.
Once it's in transit, out for delivery, delivered, returned to sender, or marked as a carrier failure, it no longer qualifies. Each label can only be refunded once.
Only the base carrier shipping rate is refunded. The payment processing fee and BoxNearby's service fee charged at checkout are non-refundable.
No — hazardous materials (lithium batteries, aerosols, flammable liquids, and similar items) can't be shipped through BoxNearby.
A unique identifier tied to your account, used to verify pickup at hubs and unlock Smart Lockers. Find it in Settings → Profile.
Open Settings → Billing and invoice, find the label, and use the tracking status there — click Refresh to pull the latest update from the carrier.
Yes — generate an API key from Settings → Profile → API Access to connect an MCP-compatible AI agent (like Claude) to your account.
Email us at support@airboxship.ai and we'll get back to you as soon as we can.
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