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When downloading your shipping label, select the label printer format. Set the printer's paper size to match the label format and the label stock before printing. The standard 4 × 6-inch size is 101.6 × 152.4 mm; 100 × 150 mm is a similar, but not identical, size.

If the correct size is not listed, open the printer's Properties or Printing Preferences and look for a custom paper size option. In Windows, you may also be able to create a custom form under Control Panel → Devices and Printers → Print server properties → Forms.

For 4 × 6-inch stock, name the form "4x6 Label," set the width to 4 inches and the height to 6 inches, and use zero margins if supported by your printer. Save the form and select it when printing. An incorrect paper size can crop the label or cause an extra blank label to feed.

• Bring your QR code and a sealed, ready-to-ship package to a participating USPS Post Office.
• At the counter, show the QR code on your phone. A USPS associate will scan it and print your label.
• Or at a self-service kiosk that supports Label Broker, touch the screen and select the Scan QR Code for Label option, scan your QR code, and follow the instructions.

• Attach the label to your package before dropping it off. Label printing is free; postage must already be paid.

You are responsible for applicable service fees, shipping charges, taxes, and carrier adjustments or surcharges. These charges may be billed automatically to your designated payment method.

Displayed rates are estimates based on the information you provide. Final charges may change following carrier audits, package measurements, address validation, or applicable surcharges.

Carriers may assess additional charges based on your package's actual weight, dimensions, packaging, address corrections, or other applicable surcharges. BoxNearby may charge your payment method or deduct these amounts from your account balance.

Enter accurate package weight, dimensions, and address information when creating your shipment. Use packaging that complies with the selected carrier's requirements, and review applicable restrictions and surcharges.

Submit a written dispute to support@boxnearby.com within 30 calendar days after the adjustment is billed. Include supporting evidence, such as drop-off receipts showing the package's weight or dimensions, photos of package measurements, and a copy of the shipping label.

No. BoxNearby reviews your documentation and submits a dispute or appeal to the carrier on your behalf. The carrier decides whether to reverse the charge. Under our terms, adjustments that are not disputed within 30 calendar days are considered accepted and non-refundable.

Yes. You may request a refund for an unused shipping label within 48 hours of purchase. The platform fee is non-refundable. USPS, UPS, and FedEx shipments must not have been scanned by the carrier or included on a carrier scan form.

Credit card payments are refunded to the same credit card and wallet payments to the wallet, less the non-refundable platform fee.

Eligible refunds typically require 15 to 20 days of processing.

Unless otherwise stated in writing, other fees and purchases are non-refundable. Eligible shipping label refunds are subject to the specific label refund conditions.

Not currently. We plan to offer shipping insurance in a future release.

Our terms prohibit items including explosives, certain flammable or combustible materials, oxidizers, corrosives, compressed gases, poisons, irritants, controlled substances, illegal drug paraphernalia, certain magnetized materials, and dry ice. This list is not exhaustive. Review both BoxNearby's restrictions and the selected carrier's rules before shipping.

You are responsible for ensuring that your shipment complies with applicable laws and the carrier's terms, packaging requirements, tariffs, and shipping restrictions. You are also responsible for resulting penalties, fees, or losses if your shipment violates those requirements.

Contact support@boxnearby.com for assistance, and direct shipment issues to the designated carrier, such as USPS, UPS, or FedEx. Under our terms, BoxNearby does not accept liability for carrier performance or for packages that were not tendered to a carrier.

We primarily send notifications by email, SMS/text message, and mobile app push notification. Your mobile carrier's standard messaging and data charges may apply.

Yes. BoxNearby reserves the right to suspend, restrict, or terminate accounts or access to services. Shipping prohibited items, repeatedly providing inaccurate or fraudulent shipment data, or violating carrier rules may result in immediate suspension or permanent termination.

BoxNearby may freeze or reserve funds to cover pending carrier adjustments, fines, chargebacks, or other outstanding obligations. Funds may be held for up to 180 days, or longer if required by a carrier audit or legal proceeding. Any remaining funds are released after outstanding liabilities are settled.

Contact support@boxnearby.com to request account closure. Closing your account does not remove your responsibility for outstanding charges, carrier adjustments, penalties, or other obligations.

Yes. If you use connected platforms or carriers, including Shopify, WooCommerce, BigCommerce, USPS, UPS, or FedEx, their respective terms, shipping rules, and privacy policies also apply.

No. Services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free service. Services may also be affected by events outside our reasonable control.

Yes. BoxNearby may update its terms, change prices, introduce fees, or modify, suspend, or discontinue services. Continued use of the services signifies acceptance of the then-current terms.